“As the growth in our export business grew substantially in Tunnock’s, we found ourselves really stretched for time. To be able to bring on new clients and manage the workload on the admin side, we really needed to move away from manual documents, calculations and typed documents. The whole process took us far too long. We contacted Exportmaster as we had heard of the great work they had done with other clients. The system they presented was exactly what we were looking for. Now we use this every single day for every export order we process here at Tunnock’s. We could never have achieved the growth we have without this software, without increasing our staff levels. We now supply over 35 countries and over £12 million worth of export orders annually. The paperwork required for this volume of exports, would never be manageable without Exportmaster. In addition, the support provided by the team is first-class, especially in recent times navigating through Brexit and the move to CDS from Chief customs systems.”
Kevin Hayes, Export Manager, Tunnocks
“I have been working with Exportmaster for almost 7 years and I can honestly say it is the best program I have ever used.
As a company, we use our internal system built mainly for our domestic customers which means that it does not allow all the information to be input for our international orders nor does it print all required export documentation which is why we use Exportmaster alongside it.”
Adel Inoka, International Customer Service Executive, Kimia Fine Alcohols
“The accuracy of data and documentation is superb. The documentation looks clean and professional for us, our customers and any border controls to understand”
Neil Allen, Export Order & Forecast Coordinator, The 1:1 Diet by Cambridge Weight Plan
“The decision to progress with Exportmaster was based both on the processes and workflow contained within their solution, but also the expertise and experience that all staff at Exportmaster appeared to have in this area.
We worked closely with Exportmaster for several weeks both configuring the solution to meet the new requirements that Brexit brought, and also on the integration between our internal ERP, Exportmaster and finally into a 3rd party solution that interfaced with CDS.”
Gary Marshall, IT Director, Meadow
“We have always received excellent customer service from Exportmaster. Whenever we have had an issue, or our other software systems have changed, there has been rapid and comprehensive support to resolve the situation and ensure that our export process can continue smoothly.”
Kim Perrott,Customer Service and Logistics Manager, ADM Protexin
“Exportmaster stood out from the competition due to the vast number of documents it could produce and the add on modules such as consolidation which is particularly time saving for our company as we receive a number of orders each month for customers which can easily be consolidated as necessary.
Since we switched to Exportmaster we will have made around 2,000 shipments to 30 different countries and with no rejections or further work needed by customs in any country, this includes countries such as China, S Korea, USA and Egypt.”