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Frequently asked questions

Here are the answers to many of the questions we get – saving you having to ask.  If you do have any questions we haven’t answered here, please send them by clicking here.

What does the Exportmaster software do?

How does Exportmaster help?

Exportmaster software is an export administration and documentation system.

It helps you to manage all the checks and processing requirements to facilitate the efficient preparation of export documentation.  Shipments can be dispatched with the knowledge that all prerequisites have been actioned and documents are correct.

Each shipment is managed by means of procedural workflows, configured to guide the user through all the preparatory work involved in getting a shipment ready for dispatch.

How does Exportmaster save time?

By following pre-configured processing workflows for each shipment, Exportmaster leads the user through all of the steps required to ensure that a shipment has been properly prepared for shipping.

Through workflow automation, aspects of this work can be achieved quickly and easily.

This can include;

  • Customs data generation
  • Hazard data generation
  • Documentation digitally signed and company stamps applied
  • Automatically applying the correct statements, appropriate to the shipment contents and destination
  • Template emailing with pre-attached documents and shipment-specific email content

On so many occasions, our customers say how fast it is to process export shipments with Exportmaster, no longer having to manually run calculations progress chase, prepare documents and submit data to third parties.

You can see more about the key functionality here.

What if our requirements change

Exportmaster has been providing software for export management and documentation for over 30 years.

We will work with you to adapt as your business changes.

Can Exportmaster help me manage multiple simultaneous shipments?

Whether it is one shipment a week or hundreds of shipments a month, every shipment is assigned its individual workflow.  Users can keep track of all of the shipments.  Exportmaster Dashboards provide a summary of all shipments and the status for each.

If my ERP system cannot provide some of the information we need, can Exportmaster provide this?

It’s not unusual that sometimes ERP systems are not able to provide some of the more export-specific data, to ensure successful preparation of your export shipments.  This could simply be that it would take a lot of time and considerable investment to achieve what Exportmaster can already deliver.

We always look to your existing business system to be the centrally controlled source of as much of the shipment data as possible.  Only when some of the data cannot be provided, does Exportmaster act as the resource to bridge this gap. This ensures that your already established business system remains the primary data source.

What ERP and Warehouse Management Systems can Exportmaster work with?

As long as your ERP or Warehouse Management System can deliver data for each individual shipment in either CSV or XML formats.  Exportmaster can import and process data from any system.

How long does it take to go live with Exportmaster?

Depending on what you currently do and the processes you have in place, it can be as quickly as a month, or it can be longer. It varies for each client.

Customs Declarations

CDS data generation

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e-customs link

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Hazard data generation and documentation production

hazard data

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Part Shipment

part shipments

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Types of business

What type of businesses do you work with?

We work with a really diverse set of industries, from food production to medicine and chemicals. As long as you make a physical product that needs to exported, by air, rail or sea, we can work with you.

Implementation and ongoing technical support

Can I add users to my existing licence?

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What is the minimum spec for a server to run Exportmaster?

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Is Exportmaster server-based or a hosted service?

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How is Exportmaster licensed?

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How does the Exportmaster technical support work

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Shipment Administration & Functionality

How do you import data from other business systems?

We work with a really diverse set of industries, from food production to medicine and chemicals. As long as you make a physical product that needs to exported, by air, rail or sea, we can work with you.

packing list from a handwritten sheet from my warehouse

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management dashboards

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sign and stamp documents - to save print signs and scan again

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can I import my export orders directly into Exportmaster?

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can I update a shipment after it has been imported

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Is the workflow configurable?

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Packing operations

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Export documents and data export

What about externally prepared documents and other information?

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export shipment data

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Consolidation of multiple shipments

consolidation

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To discuss your needs or arrange a demo of our software, call us on 020 4532 3445